New merchandise, excluding books and DVD’s, that has not been washed, worn, altered, or soiled and is still suitable for resale, may be returned within 30 days of purchase. Pending inspection, an exchange, refund or credit in the original form of payment, excluding shipping, will be issued. After 30 days products will not be accepted for return or exchange. All merchandise sold as sets must be returned as sets. No returns are allowed on custom or clearance items. All Returns and exchanges may include an exchange fee or restocking fee.
To return or exchange a product first email Myselfdefesnestudio@outlook.com, then:
- Wrap merchandise securely.
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance. (My self defense studio is not responsible for packages lost in transit)
- You will receive an email with an address to return to.
